The Cardiovascular Institute of Greater Los Angeles, led by Uri M. Ben-Zur, MD, FACC, is a comprehensive cardiology practice based in Tarzana, California. Before partnering with Prevounce, the practice dedicated time to helping patients with diet, exercise, and monitoring vital measurements. However, these efforts were informal, went unreimbursed, and limited the practice’s ability to scale its care.
Many cardiology practices spend upwards of ten minutes per patient per month on activities that qualify for chronic care management (CCM) or remote patient monitoring (RPM), but fail to receive reimbursement. With Prevounce, Dr. Ben-Zur’s team transformed these efforts into formal CCM, RPM, and annual wellness visit (AWV) programs, seamlessly integrating them into their workflows and ensuring compliance with Medicare requirements.
How Prevounce Helped
The remote care management experts at Prevounce worked with Dr. Ben-Zur and his staff to understand the practice’s existing workflows and how Prevounce would best support them. Once the Prevounce platform was implemented, the practice continued to provide its preventive services but now staff was able to easily and efficiently document RPM, CCM, and AWV services delivered to patients. Intelligent software workflows, clear billing insights, and user friendly cellular devices enabled the compliant tracking, coding, and billing for these services. These improvements allowed the practice to expand its RPM program to serve the majority of its eligible patients.
Successful Scaling
Equipped with Prevounce’s user-friendly solution, Dr. Benzur’s practice has expanded its preventive services to successfully serve over 400 patients while ensuring streamlined and compliant delivery of RPM, CCM, and AWVs. To date the program has:
- About 400 RPM devices deployed to patients
- Over 400 CCM patients
- Over 3,000 AWVs completed
Improved Delivery of Care
Positive patient feedback highlights impact on care quality and patient experience. Of the roughly 50% of patients who did not have secondary insurance to cover their RPM or CCM co-pay, over 85% viewed the out-of-pocket expense as worth the expanded access to care and other benefits of the programs – indicating a significant increase in perceived quality of care.
Patients have expressed great appreciation for the between-visit care these programs provide, which supports better health outcomes and a more connected care experience. By turning previously unreimbursed care into sustainable programs, the practice has made care management a core part of its services, benefiting both patients and the practice.
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