Family First Physicians is a family medicine practice located in Mesa, Arizona. With a team of nine healthcare providers and three physicians, they see a diverse patient population and serve approximately 6,000 patients. Family First Physicians caters to patients of all ages, with a significant portion of its demographic consisting of Medicare and Medicare Advantage patients. The practice’s comprehensive care model has enabled it to establish a strong presence in the community and has developed a reputation for delivering personalized care.
Why Family First Physicians Chose Prevounce
Before partnering with Prevounce, Family First Physicians managed its chronic care management (CCM) program internally for about four years. The program faced challenges due to staffing issues, which led to inconsistent delivery of care and fluctuating levels of patient engagement.
Partnering with Prevounce
Recognizing the need for a more sustainable solution, Family First Physicians opted to outsource its care management to Prevounce. Prevounce’s team of expert care managers, including nurses and other healthcare professionals, conduct patient outreach on behalf of the practice, allowing staff to assume an oversight role and focus energy on other key initiatives. Prevounce's line of services, which includes CCM and remote patient monitoring (RPM), and its ability to tailor programs to meet the specific needs of Family First Physicians were key factors in the practice’s selection of Prevounce as its care management partner.
While CCM was not new to the practice, RPM represented a new initiative for Family First Physicians. Prevounce’s tailored approach ensured the RPM program fit seamlessly into Family First Physicians existing operations, leading to a smooth implementation, program growth, and ultimately enhanced patient care.
Improved Quality Metrics
Since implementing Prevounce’s solutions, Family First Physicians has seen significant improvements in its quality metrics, particularly with insurance programs - such as the Healthcare Effectiveness Data and Information Set (HEDIS) measures - requiring the reporting of controlled blood pressure as a performance benchmark. These quality improvements reflect the enhanced patient care and management provided by Prevounce. The practice’s staff now has the ability to access detailed patient data through the Prevounce platform, allowing them to effectively demonstrate improvements in patient outcomes.
Since Family First Physicians partnered with Prevounce, the practice’s patients have expressed higher satisfaction with the CCM program and embraced the RPM program. Family First Physicians has observed a reduction in hospitalizations among its patients. The continuous monitoring and proactive care management facilitated by Prevounce have been instrumental in achieving these outcomes.
Increased Revenue
The partnership with Prevounce has proven to be financially beneficial. Family First Physicians is generating an additional $10,000 in monthly profit through the 200 patients enrolled in CCM and RPM. This significant financial boost, coupled with the measurable clinical benefits, has reinforced the value of integrating comprehensive remote care management into the practice and demonstrates that high-quality patient care and business growth can go hand in hand.
