Thomason Medical Clinic (TMC) serves patients across three locations in western Oklahoma. They provide care for a wide array of patients, many of whom have two or more chronic health conditions. The majority of their patients reside in rural areas, with a number living an hour or more away from the nearest healthcare facility. Given the geographic challenges and a high prevalence of chronic conditions, TMC has long recognized the need for patient care beyond in-office visits. Program background:
- Partnered with Prevounce since 2021
- Nearly 40% of their patients are covered by Medicare
- Around 200 patients enrolled in Prevounce’s remote care management services
Initial Attempt at RPM
Prior to partnering with Prevounce, TMC had already implemented a remote patient monitoring (RPM) program. However, the program was limited in scale, with a single dedicated employee managing all RPM-related tasks. As the need for RPM and chronic care management (CCM) services grew, it became clear that a more scalable solution was necessary. With the goal of improving patient outcomes while reducing the burden on internal staff, TMC sought a solution that would allow them to expand their program efficiently.
Partnering With Prevounce
In 2021, TMC partnered with Prevounce to expand their RPM and CCM services. By outsourcing care management to Prevounce, they were able to streamline their workflows, increase the number of patients enrolled in these programs, and ensure timely interventions when necessary. This collaboration enabled the practice to offer comprehensive remote care to a broader patient population without overburdening their inhouse team.
Benefits of Outsourced Care Management
Outsourcing care management to Prevounce has proven to be a game-changer for TMC. The Prevounce team works seamlessly with in-house providers, ensuring that alerts about abnormal health trends are promptly communicated. Timely interventions by Prevounce’s care managers help mitigate health crises before they escalate.
Based on patient feedback, the relationship between patients and their care managers has been overwhelmingly positive. Patients have adapted well to working with the Prevounce team, appreciating regular check-ins and support. The structured approach has allowed the practice to significantly scale their RPM and CCM programs without adding excessive administrative burdens to their internal staff.
Increased Patient Satisfaction
For patients, the partnership with Prevounce has brought numerous advantages. Many patients have expressed they now have peace-of-mind knowing that a care team is monitoring their health. Rather than making long trips to the clinic, patients receive proactive care from the comfort of their homes.
The RPM and CCM programs have facilitated better medication and lifestyle management. By tracking real-time health data, care teams identify trends and work with TMC to make necessary adjustments to treatment plans. This has resulted in improved patient health outcomes, reduced hospital visits, and greater patient engagement.
