Elevated Blood Pressure and Concerning Symptoms
Sandra, a patient enrolled in RPM and CCM to manage her hypertension and diabetes, presented concerning symptoms. Her blood pressure was extremely elevated and she had unrelenting headaches. Concerned about her symptoms and a few unsuccessful attempts to reach her clinic, Sandra began feeling increasingly anxious about her condition. With her next appointment not scheduled for another two months, the delay posed a risk to her health and well-being.
Care Manager Takes Action
Recognizing Sandra’s distress and the urgency of her symptoms, her care manager took immediate action. The care manager initiated a three-way call with the patient and the clinic directly. Through that extra effort and advocacy, they were able to secure a same-day appointment for Sandra.
A Potential Crisis Averted
During the same-day appointment, Sandra was evaluated and treated, receiving multiple tests that day, one of which revealed a severe infection that she wasn’t aware of. Catching this infection early prevented further complications and allowed for a targeted treatment and recovery plan.
Ongoing Care and Support
After this episode of care, Sandra expressed sincere appreciation for her care manager’s check-ins and support. A strong rapport built on consistent communication has been established between Sandra and her care manager.
Real stories featuring real patients. Patient names have been changed to protect privacy.
