Confusing Glucose Readings
James, a patient enrolled in chronic care management, was relying on a third-party continuous glucose monitor (CGM) to manage his diabetes. He experienced consistently low glucose readings, regardless of what he ate, prompting him to consume high-sugar foods to avoid a potential hypoglycemic event.
A Malfunctioning CGM Identified
During a routine check in, James’s care manager recognized there might be an issue with his CGM due to consistently low readings that seemed inconsistent with his symptoms. The care manager asked him to locate his "manual" glucometer to compare the readings.
Once James began tracking both devices side by side, the problem became clear: his manual readings were nearly twice as high as the CGM results. The third-party sensor was underreporting his blood glucose levels, leading him to take potentially harmful actions to compensate.
Back on Track With Diabetes Management
Thanks to the care manager’s quick thinking and guidance, James uncovered the sensor error before it escalated into a larger health issue. With his care manager’s help, he immediately scheduled an appointment with his primary care provider to review the discrepancy and adjust his diabetes management plan accordingly. This timely intervention helped James avoid dangerously high blood sugar and brought clarity to his care approach.
A Grateful Patient
James expressed gratitude to his care manager for the continued support with his diabetes management, had the care manager not stepped in James would have continued eating high sugar foods, potentially leading to a dangerous hyperglycemic event. Now, with better tools and continued support from his care team, James feels more confident in managing his diabetes.
Real stories featuring real patients. Patient names have been changed to protect privacy.
