An Unanswered Call From a Care Manager
Thomas, a patient based in New York and enrolled in RPM, has a history of falls, making regular check-ins critical to his health. One day, Thomas failed to answer a routine call from his care manager. The care manager had also flagged recent blood pressure readings as concerning.
Quick Action From the Care Manager
When the care manager couldn’t reach Thomas, they immediately called his listed emergency contact, his brother, to alert him about the missed check-in and share concern over recent readings. This decision to escalate the situation turned out to be lifesaving.
That day, Thomas had fallen and had been on the ground for nearly eight hours before his brother arrived. The care manager’s call was the catalyst that got him the help he needed in time.
A Positive Outcome
Quick thinking and proactive actions from Thomas’s care manager ensured that a potentially devastating situation didn’t go unnoticed. The incident highlighted the critical role remote care plays in supporting patients, especially those at risk for falls.
A Grateful Family
Thomas’s brother called back to express gratitude for the care manager’s swift response, potentially saving his brother’s life. He emphasized that without that one call, the situation could have ended very differently, and that the care manager’s diligence made all the difference.
Real stories featuring real patients. Patient names have been changed to protect privacy.
