A Hypertensive Crisis
Melissa, a patient enrolled in RPM to manage her hypertension, experienced a sudden and severe spike in her blood pressure, reaching 208/104 mmHg. She also presented with additional concerning symptoms, including a pounding sensation in her head.
Timely Care Manager Intervention
Melissa’s care manager saw this spike in blood pressure and connected with her, advising her to recheck her blood pressure after taking her medication. When Melissa’s symptoms worsened and her BP remained dangerously high at 208/104 mmHG, the care manager followed up to reassess the situation. Recognizing the potential medical emergency, the care manager acted without hesitation, coordinating with emergency medical services and the local fire department to ensure Melissa received immediate attention. The care manager stayed involved throughout the emergency, offering support and reassurance while EMS arrived.
Safe Transport to the Hospital for Urgent Care
Thanks to the care manager’s swift decision-making and calm approach, Melissa was safely transported to the hospital for urgent care. The timely intervention likely prevented further complications from a hypertensive crisis. In addition to facilitating emergency care, the care manager thoroughly documented the encounter and followed up directly with Melissa’s provider to ensure continuity of care and post-hospital support.
Real stories featuring real patients. Patient names have been changed to protect privacy.
