Dangerously High Blood Pressure Readings
Brenda, a 78-year-old patient managing hypertension and hyperlipidemia, began experiencing concerning symptoms alongside consistently high blood pressure readings. With a medical history that included cervical cancer, recurrent pulmonary embolisms, and chronic arthritis, timely intervention was crucial to preventing a potential health crisis.
Swift Care Manager Action
With real-time insight into blood pressure readings via her connected device and awareness of her other recent symptoms, Brenda’s care manager proactively reached out to assess her well-being. After speaking with Brenda and evaluating her symptoms, the care manager determined that immediate medical attention was necessary and strongly advised her to go to the emergency room. To ensure a coordinated response, the care manager also contacted Brenda’s primary care provider and consulted with the office nurse, who reinforced the recommendation for emergency care. The care manager took additional steps to confirm Brenda’s understanding of the situation, offering assistance in arranging transportation to the ER. Brenda acknowledged the urgency and assured the team that she would seek care. Her care manager continued to monitor her account and remained available for follow-up questions or concerns.
Timely Medical Support
Thanks to the care manager’s swift action and collaboration with Brenda’s provider, she received the necessary medical guidance and was closely monitored for any further developments. The seamless coordination between her care team and primary care provider added an extra layer of support, ensuring she remained on track with her care plan.
A Grateful Patient
Brenda expressed deep gratitude for the care team’s vigilance and dedication. Knowing that her health was being closely monitored and that she had a team looking out for her gave her peace of mind and confidence in managing her conditions. She felt reassured that she was not alone in her healthcare journey, with trusted professionals ready to act when it mattered most.
Real stories featuring real patients. Patient names have been changed to protect privacy.
