SMS and Communication Privacy Policy

At Prevounce Health ("Prevounce," "we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard the mobile phone information you provide when enrolled in our Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) services.

Prevounce operates as a Business Associate and technology service provider for healthcare practices ("Providers"). We facilitate communications between you and your healthcare provider regarding your prescribed care plan.

1. Information We Collect

We collect information necessary to deliver care management notifications and two-way clinical communication. This includes:

  • Contact Information: Your name and mobile phone number.
  • Device Data: Technical information regarding the status of your connected medical devices (e.g., cellular scales, blood pressure cuffs) to alert you of shipping or connectivity issues.
  • Communication Logs: Records of text messages sent and received between you and your care team, including date, time, and content.

2. How We Use Your Information

We use your mobile phone information for the sole purpose of facilitating your healthcare program. Specific uses include:

  • Sending notifications about medical device shipping, tracking, and setup.
  • Relaying clinical alerts and check-in messages from your assigned Care Manager.
  • Coordinating appointment scheduling and medication reminders.
  • Troubleshooting technical issues with your remote monitoring equipment.

3. Information Sharing and Disclosure (Zero Tolerance for Marketing)

Prevounce treats your mobile data with the highest level of confidentiality.

  • No Marketing Sharing: We do not sell, rent, loan, trade, or lease mobile phone numbers or any opt-in consent data to third parties, affiliates, or business partners for marketing or promotional purposes.
  • Service Delivery: We may share information with your specific healthcare provider (your doctor) to ensure your medical records are updated with your engagement data.
  • Legal Requirements: We may disclose information if required by law, such as to comply with a subpoena or similar legal process.

Note: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Data Security

We employ industry-standard physical, technical, and administrative security measures to protect your data. All patient information is stored in HIPAA-compliant environments with end-to-end encryption. While we strive to protect your personal information, no method of transmission over cellular networks is 100% secure.

5. Your Rights and Opt-Out

You have the right to revoke your consent to receive SMS communications at any time.

  • To Opt-Out: Reply STOP to any message you receive from us. You will receive a final confirmation message, and then no further texts will be sent.
  • To Get Help: Reply HELP for assistance or contact our support team.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our service after such changes constitutes your acceptance of the new terms.

7. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Prevounce Health