Balot Primary Care, an internal and family medicine practice in Lindenhurst, New York, serves a significant Medicare population. The practice, a member of the Catholic Health's Independent Physician Association (IPA), is committed to delivering high-quality, well-coordinated care to its patients.
Challenge With a Previous Vendor
As part of the practice's commitment to quality care, it had initially implemented a remote care management program for its Medicare patients. However, the program — which included chronic care management (CCM) and remote patient monitoring (RPM) services — struggled due to the approach of the practice's previous vendor. The vendor's model focused heavily on repetitive, scripted phone calls that patients found disengaging. Clinicians also felt the outreach had become a "check-the-box" exercise to meet monthly billing requirements rather than something that provided meaningful clinical value.
Partnering With Prevounce
Balot Primary Care sought a remote care management vendor partner that prioritized quality of patient care rather than "just meeting the minimum requirements." Prevounce's comprehensive support for and extensive experience with RPM, CCM, and advanced primary care management (APCM) were key factors in the decision.
Following extensive discussions with Prevounce, the practice relaunched its remote care management program with APCM and RPM services. The APCM framework was attractive because it provides the flexibility to segment patients by risk category and prioritize outreach based on clinical necessity. This risk-stratified approach means that high-risk patients receive more intensive oversight, while stable patients remain engaged through targeted touchpoints. RPM complements this model by providing continuous physiologic data that enables timely clinical intervention. The approach shifts care toward clinical needs rather than billing codes, creating an environment where patients feel truly valued.
Driving Clinical Outcomes and Patient Engagement
The integrated model of APCM and RPM services has allowed Balot Primary Care to deliver more coordinated and proactive care. With patients using Prevounce's cellular-connected Pylo blood pressure meters and weight scales, the practice identifies critical readings for hypertensive and CHF patients in real-time. These insights have allowed for immediate clinical interventions that prevented life-threatening events. Patient engagement improved compared to the previous program, with patients appreciating the personalized support and more direct connection to their care team. By embracing a more collaborative and proactive model of care, patients feel more valued and are achieving better outcomes.
Operational Excellence and System-Wide Advocacy
Beyond clinical success, the transition to Prevounce resolved the administrative friction that previously hindered the practice. Clinicians find the Prevounce software more intuitive and significantly less labor-intensive than previous systems. A key advantage for the staff is the streamlined billing process; the platform generates a comprehensive billing report that makes the biller's work more straightforward.
The success of the program was so impactful on the practice that Office Manager Caryn Balot became a vocal advocate for the platform. Her advocacy led to the broader adoption of Prevounce across Catholic Health's IPA. What began as a single-site initiative has expanded across the IPA, extending high-quality preventive care to a broader patient population.
